Cargo Claims You Can't Dispute
A customer files a claim. Your records say the pallet was loaded. You have no visual proof — no way to show it wasn't your error. You absorb the cost. Again.
Freight Claim Software · Shipping Control by Zimark
Stop Managing Freight Claims. Start Preventing Them.
Zimark verifies every pallet loaded onto every truck — and generates Proof of Load the moment the dock door closes. When a customer disputes a shipment, you have a timestamped visual record. The answer.
Trusted by warehouse operators and 3PLs
Why freight and cargo claims keep happening
Your WMS Says It Was Loaded. Your Customer Says It Wasn't. Who's Right?
Most warehouses can't answer that question — because most warehouses have no visual record of what was actually loaded onto each truck.
When a freight claim lands, the process is always the same: pull the manifest, search the CCTV, piece together what happened. That takes hours. Sometimes days. And at the end of it, you're still arguing over what you think happened — not what you can prove happened.
Freight claim management shouldn't start after the dispute. It should start at the dock door.
Hours Spent Investigating Each Dispute
Every freight claim becomes a manual investigation. Someone scrubs through hours of CCTV footage to find 90 seconds of loading activity. That's not a claims process — that's firefighting.
Errors Caught After the Truck Leaves
By the time a misload surfaces — through a customer complaint, a chargeback, or an OTIF penalty — the truck is gone and the cost is already yours.
Shipping Control by Zimark
Automated Load Verification — and Proof of Load — at Every Dock Door
Shipping Control is a dock-door camera and software system that verifies every pallet against the shipment manifest in real time, as loading happens. If the wrong pallet moves toward the truck, the system flags it before it's loaded. When loading completes, Proof of Load is generated automatically — timestamped, shareable, and tied to that specific shipment.
No manual checks. No post-load investigations. No disputes without evidence.
Gate cameras verify every pallet as you load
Cameras positioned at your dock doors automatically read every pallet passing through the gate. Each pallet is matched against the shipment manifest in real time. Incorrect or unrecognized pallets are flagged immediately — while there's still time to fix them before the truck departs.
Exceptions are resolved at the gate, not after
Wrong pallet flagged? Operators see it instantly on the Gate Panel at the dock door and resolve it on the spot. No manager needed at every door. No second scan. The error is caught and corrected before it becomes a freight claim.
Proof of Load is generated automatically
The moment loading completes, Shipping Control produces a full Proof of Load record: gate camera footage, pallet-by-pallet verification against the manifest, and a sealed-truck image. Downloadable as a PDF. Shareable with your customer in seconds.
Freight Claim Management
When a Customer Files a Claim, You Already Have the Answer
Today, resolving a cargo claim means starting an investigation after the fact. With Shipping Control, the investigation is already complete — before the truck ever left your dock. Every shipment automatically generates a complete evidence record:
- Gate camera footage of every pallet loaded
- Pallet-by-pallet verification against the manifest
- Timestamped Proof of Load document
- Sealed-truck image captured at close of loading
- Full PDF report — downloadable and shareable with your customer or carrier
A customer says two pallets are missing? Pull the Proof of Load. Show them exactly what was on that truck. Dispute closed.
PROOF OF LOAD
Shipping Control · Zimark
GATE CAM · DOCK 04
14:13:52
Pallet verification
24 / 24 matched
PLT-018 · SKU-44120
✓ Matched
PLT-019 · SKU-44120
✓ Matched
PLT-020 · flagged → reassigned
↻ Resolved
+ 21 more pallets verified
Your cargo claim management process doesn't need better software for managing disputes after they happen. It needs a system that generates the proof to eliminate them before they start.
Freight Claim ROI Calculator
How Much Could You Save on Freight Claims?
Do you manually photograph each pallet today?
Claims per month you successfully dispute and don't pay out
What you pay out per month on claims you can't disprove
Your estimated monthly value
Based on your inputs, Shipping Control could recover 30 hours of staff time and $6,000 in winnable claims every month.
Time saved on claim investigation
staff time recovered
30 hrs/mo
Manual photography labor eliminated
labor hours recovered
200 hrs/mo
Disputed claims you can now win
currently unwinnable — now recoverable with Proof of Load
$6,000
Total estimated
monthly value
monthly value
$6,840
Estimates based on your inputs. Actual savings will vary by operation. Recovered time valued at $28/hr loaded labor.
Why not CCTV or a second scan
Your Existing Setup Wasn't Built for Freight Claim Prevention
Most operations teams have some version of a load verification process. Here's why it keeps failing them.
Checklist / second scan
Depends on a person doing the right thing at the right moment, every time. One distracted operator, one skipped step, one busy shift — and the error gets through. This is not a process problem. It's a verification problem.
Generic CCTV
Records everything. Verifies nothing. Produces no structured data. When a freight claim arrives, someone still has to log in, find the right camera, find the right timestamp, and watch the footage manually. CCTV is a forensic tool. Shipping Control is a verification system.
Barcode scanning at the dock
Confirms that something was scanned — not that the right pallet went onto the right truck, in the right quantity, at the right time. Scanning records intent. Shipping Control records reality.
Built for operations teams managing outbound freight
If You're Handling Freight Claims, This Was Built for Your Operation
Shipping Control is deployed at warehouses and 3PLs that:
- Ship outbound freight via truck from dock doors
- Handle freight or cargo claims from customers or carriers on a recurring basis
- Want to reduce chargebacks, OTIF penalties, and customer disputes
- Need to prove what was loaded — not just what the WMS recorded
- Currently rely on CCTV review or manual checklists to resolve disputes
If that's your operation — the conversation is worth having.
Trusted by warehouse operators and 3PLs
See it at your dock
Ready to Know Exactly What's Being Loaded onto Every Truck?
Book a 30-minute demo. We'll show you exactly how Shipping Control works at a dock like yours — the verification flow, the Proof of Load output, and where the ROI sits for your operation. If it's not the right fit, we'll tell you.
- Walk through the live verification flow
- See a real Proof of Load PDF
- Get an ROI read for your dock count
Book a 30-minute demo
We'll walk you through the live verification flow, show you a real Proof of Load PDF, and give you an ROI read for your dock count. No hard sell. No commitment.
Book a DemoNo commitment. No hard sell. Just a straight conversation about your outbound operations.
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